Menu

Terms And Conditions

Terms Conditions

These terms and conditions apply to the use of the lornajane.co.uk website. By placing and order with us, you are agreeing to accept these terms and conditions (T&C´s). Please note, these T&C´s are subject to change at any time and without notice, and it is your responsibility to check these T&C´s regularly before ordering products in case there are any changes. If you do not agree with the T&C´s set out below, you should not use or access this website. Your use of our website constitutes your agreement to follow and be bound by these T&C´s.

If you have any queries relating to the T&C´s, please contact the customer care team before placing an order.

General Information

lornajane.co.uk is the website of Lorna Jane UK which is the trading name of Live Active Ltd., company number 08234683, 13 Regent Street, London SW1Y 4LR, United Kingdom.

These T&C´s will apply between you and Live Active Ltd. when you buy an item from lornajane.co.uk.

The T&C´s do not affect the rights you may have under any relevant statutory law.

Your contact for purchases made through lornajane.co.uk is with Live Active Ltd. You represent and agree that all goods ordered by you are for your own private and domestic use only and are not for resale.

You must be eighteeen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualitfy, please do not use this site.

You warrant that all details you provide to lornajane.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of product(s) ordered.

You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact our customer care team immediately customercare@lornajaneactive.co.uk.

During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from lornajane.co.uk under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you, it is your repsonsiblity to inform Live Active Ltd. as soon as possible.

You warrant that you will not use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order, or using a known invalid credit card will be prosecuted to the fullest extent of the law. Live Active Ltd. reserves the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:

  • • You fail to make payment to us when due,
  • • or you breach any part of these T&C´s,
  • • or when requested by us to do so, you fail to provide within a reasonable time, enough information to enable us to check the accuracy and validity of any information supplied by you, or your identity,
  • • or we suspect you have engaged, or are about to engage, or are connected to or otherwise have way of being involved in fraudulent or illegal activity on lornajane.co.uk

Your responsibilities if you break these T&C´s:

You agree that if you break these T&C´s, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

GIFT WITH PURCHASE OR PROMOTIONAL ITEMS

1. Promotional free gifts are only available during the dates of the 7th of October – 8th of October for online and in store customers.

2. Gift with purchase is available for UK and International customers.

2. During this promotional period orders totalling to any value will receive free gifts and will simply be added to your order before dispatch. No promotional codes need to be used at checkout.

3. Offer is available whilst stocks last.

4. Customers can not choose what free gift they receive, one goodie bag per customer.

5. All free gifts are; subject to availability, non transferable and there are no cash alternatives. No part of the gift is exchangeable for cash or any other gift. Products may vary between orders.

Entrants agree to be bound by these rules.

Ordering

When placing and order, you agree that any and all information given is accurate and complete.

All orders are subject to acceptance by us and product availability. All orders will also go through a security check.

For business purposes, each item requested counts as an individual order. Wherever possible, we will attempt to combine mutiple orders in one shipment and on one invoice.

Due to business requirements, however, orders may be shipped over several days in multiple packages.

Merchandise available for sale changes on a frequent basis. We reserve the right to make changes in our merchandise without notice. Availability information for products is listed on each individual product description. Some of our products may be available only in limited quantities, so we cannot gurantee that a product displayed on a previous visit to our website may still be available when you visit again. An item may be out of stock temporarily or permanently, or discontinued from our product line. When an item is no longer available, we take reasonable steps to remove it from the website as soon as we can. If you cannot find an item you saw on a previous visit, please notfiy our customer care team, and we will let you know whether we can find the item for you. If lornajane.co.uk does not have the stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be shipped.

We take great care to ensure that all information about our products, including prices, set forth on lornajane.co.uk is up-to-date, accurate and reliable. However, there may be occasions when information contained on our site may contain incomplete data, typographical errors, inaccuracies as to merchandise size, price, colour or other matters, or an item that is no longer in stock. We do not warrant that the information accessible via this website is accurate, complete or current. Any errors are unintentional and we apologize if any information on the site is inaccurate. We reserve the right to correct errors and to update product information at any time, including after you have placed your order. We reserve the right to change prices of any product at any time.

No contract for the sale of any product will exist between you and lornajane.co.uk until we accept your order by shipping the product to you. The price of any item is not guaranteed until the item has been shipped to you. When this happens, we will contirm our acceptance of your order by sending you an email. If the price of a product you have ordered should change prior to shipment, you will be notified by email that your order has not been accepted by us and will not ship. You may re-order the item at the adjusted price if you wish.

This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost and usual delivery times. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an explanatory email from us detailing the reason why.

Payment

lornajane.co.uk accept most major credit/debit cards including: VISA, Mastercard and American Express. We also accept payment via PayPal.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to auhorise payment to us, we will not be liable for any delay or non-delivery. We will not debit your card until your items are ready for dispatch. Please note for all orders placed with PayPal payment is debited directly at the time of order, before your items are shipped. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.

Delivery

The stated delivery period within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

Free Delivery/Shipping Codes

  • • We may from time to time offer free shipping/delivery codes which may apply in respect of any, or certain specified, purchases made through this website.
  • • The conditions of use relating to any discount code will be specified at the time of issue.
  • • Only one promotion code can be used per order unless specified otherwise.
  • • A promotional code can´t be used after an order has been placed.
  • • Different promotional codes will have different expiration dates, we reserve the right to cancel an offer at any time or extend an offer.
  • • Different promotional codes will have different usage allowances, we reserve the right to limit usage to one per person.
  • • Lorna Jane UK reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) decline to accept orders where, in its opinion, an offer code is invalid for the order being placed and (iv) amend these T&C´s (and will use reasonble endeavours to notify changes to all customers).

These terms and conditions shall be governed by and construed in accordance with UK law and exclusive jurisdiction of the English courts in the event of a dispute.

Promoter: Lorna Jane UK is the trading name of Live Active Ltd., company number 08234683. The registered office is: 13 Regent Street, London SW1Y 4LR

Returns/Exchanges Policy and Cancellation Rights

If you find that any product you have ordered is unsuitable, don´t worry, we have a flexible returns policy and are happy to help you choose something else.

We are happy to offer free tracked returns on any full price and sale items returned to us in perfect condition, within 28 days of receipt of order, with proof of purchase. Faulty items may be returned at any time. Our free returns couldn‘t be easier:

  • 1. Go to the the Royal Mail‘s Online Returns Portal
  • 2. Enter Lorna Jane UK in the field provided to search for a retailer
  • 3. Select the shape of the item you are returning: bag or tube
  • 4. Confirm that the item weighs less than 20kg
  • 5. Add you order number and your details
  • 6. Print and attach to your parcel
  • 7. Take to the post office and obtain a proof of postage receipt

The parcel can be dropped off at any Post Office and will be tracked from the minute it is scanned in.

If you have any problems with using Royal Mail‘s Online Portal, you can still return the item to our warehouse:

Lorna Jane UK c/o
Torque Group Logistics
Martland Park,
Challenge Way
Wigan,
WN5 0LD
UK

Please note, Lorna Jane UK cannot cover the cost of your postage if you do not use the free tracked returns provided. A refund can only be processed once the item has been recieved in the warehouse. Please allow 3 – 5 working days for the money to show in your account. 

UNDERWEAR IS NON-REFUNDABLE.

Exchanges

If you would like to exchange an item please follow the returns procedure and place a new order for the item you would like.

Privacy Policy

We will never ask for personal details via email. If you receive an unsolicitated email asking you for your Lorna Jane log in details, please contact our customer care team immediately.

Submissions

We try to respond promptly to email messages from customrs and visitors to our site. However, we are under no obligations to respond to such mesages, to maintain such messages in confidence, or to pay for such comments or submissions. Please be advised that all emails, comments, feedback, suggestions, ideas and other information disclosed or submitted to us will become our property. By submitting any email or correspondence to us, you thereby release all proprietary claims and itellectual or other property rights therein.

You agree that we may use and/or disclose information about you, such as demograhpics or your use of this site, in any way without revealing your personal information or identity. By taking part in promotions, contests or sweepstakes offered on the site, or by requesting promotional information or product updates, you agree that we may use your information for marketing and promotional purposes.

You are responsible for your communications and all consequences of their submission to us. Please do not: transmit to us material that is copyrighted by a third party, without that party´s permission; send material that reveals trade secrets without permission of the owner of those trade secrets; send material that infringes on any third party´s intellectual property rights without that party´s permission; send material that is threatening, harassing, defamatory, obscene, hateful, abusive or embarrassing to any other party; send sexually explicit images; send advertisements or solicitations; send chain letters or pyramid schemes; or impersonate another person. If you violate these provisions, or if we think you have violated them, we reserve the right to expel you from the site and prevent your future use of the site.

Liability

We do not accept liability (except as set out below) for any errors and/or ommissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on lornajane.co.uk is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repaid any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.

We have taken great care to provide accurate product images for each product for sale on the site. However, the colours we use, as well as the display and colour capabilities of your particulary computer monitor, will affect the colours you actually see on the screen. We are not responisble for the limitations of your monitor and cannot guarantee that your monitor´s display of any colour, texture or detail of merchandise will be accurate. If you are not satisfied with your purchase for any reason, you may simply return the product following the provisions set out in these T&C´s.

The products sold on lornajane.co.uk are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from lornajane.co.uk.

We have taken great care to prevent internet fraud and to ensure that any data collected from you is stored securely and safely. However, we cannot be held liable in the unlikely event of a breach in our secure computer servers.

We shall have no liablity to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of war, flood, fire labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or other harmful material or represents the full functionality, accuracy, or reliability of the website. We will not be responsible or liable to you for any loss of contect or material uploaded or transmitted through the website. If your use of the website or the site´s material results in any costs or expenses, including without limitation, the need for services or replacements of equipment or data, we shall not be liable for those costs or expenses.

This website and its material are provided on an “as is“ basis without warranties of any kind. To the fullest extent provided by law, we disclaim warranties, whether express or implied, including those of merchantability, non-infringement of third parties´ rights, and of fitness for particular purpose. We make no warranties about he accuracy, reliability, completeness or timeliness of the site´s material, services, software, test, graphics and links. This does not affect your statutory rights as a consumer, nor does it affect your right to cancel an order or return or exchange a product as provided herein.

We will not be laible, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the T&C´s for:

Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

Any loss of goodwill or reputation; or

Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter undr the T&C´s.

Site Contents Ownership

This site is expressly owned and operated by Live Active Ltd. Unless otherwise noted, the design and content featured on this website, including illustrations, clothing and other produt details, icons, navigational buttons, images, artwork, graphics, photography, text, audio and video clips or content, software and the like, are owned by Live Active Ltd. This website, as a whole, is protected by copyright, trademark, trade dress, intellectual property and other applicable laws. All worldwide rights are reserved.

Third Party Information

We are not responsible for material displayed on third party websites or any other written material. The only prices that apply for Lorna Jane UK prdoucts are those stated on the Lorna Jane material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party. This website may contain links to sites ownedy and operated by third parties. These links are provided as a convenience to you and are not an endorsement by us of the products or materials on those sites. We are not responsible for the content of those sites and make no representation regarding the truth, quality or acuracy of same. Visiting the linked sites is at your own risk.

Termination

These T&C´s are effecive unless and until terminated by either party. If, in our sole discretion, we determine that you have failed to abide by any of these T&C´s, we may terminate your access to our website, upon which termination, you must destroy all materials downloaded or obtained from the site and copies of those materials, whether made under the terms of these T&C´s or otherwise.

Waiver

No waiver by us of any of these T&C´s on any single or multiple occasion(s) shall be construed as a waiver of any preceding or subsequent breach of any of the T&C´s.

Survival

Each provision of the T&C´s shall be constured in accordance with the laws of England and by using this website you irrevocably submit to the exclusive jurisdiction of the courts of England.

Law

These T&C´s shall be governed by and construed in accordance with the laws of England and by using this website you irrevocably submit to the exlusive jurisdiction of the courts of England.

Country of Origin

All Lorna Jane clothing is exclusively designed in Queensland, Australia. Our clothing as been made to the highest standards in factories in China. The factories used are visited frequently to ensure that they are high quality, safe places and that they adhere to high ethical standards.

Competitions

No purchase is necessary. All Lorna Jane UK promotions are open to entrants in the United Kingdom aged 18 years and over only. All promotions are not permitted to be used in conjunction with any other offers or competitions. All prizes are subject to a availability, size and colour. All prizes are non-refundable, non-transferable and cannot be redeemed for cash. All entries may only be made once per person and may not be made through agents, third parties, entry duplication methods, delivered late, incomplete, offensive, obscene, pornographic, and deemed not suitable for viewing or otherwise not in accordance with these terms and conditions will not be accepted. Lorna Jane UK takes no responsibility for entries that are lost, delayed, misdirected or incomplete or cannot be delivered or entries for any technical reasons or other reasons. Proof of delivery of the entry is not proof of receipt. All Lorna Jane UK competitions are not open to anyone associated with the promotions; including employees of Lorna Jane UK and its associated companies. If competition winners are not contactable after the closing date, alternative winners will be chosen. Winner´s names will be available on request from Lorna Jane UK by sending a stamped self addressed envelope to Lorna Jane UK, 13 Regent Street, London SW1Y 4LR, United Kingdom. All winners may be contacted to participate in public relations which will include disclosing their first name and geographical location on the Lorna Jane UK website (lornajane.co.uk) and social media pages. Lorna Jane UK may collect personal information for the purpose of administering this promotion. Lorna Jane UK will use your details to keep you informed of relevant offers and other marketing communications (which you can unsubscribe from at any time). Buy providing your details you are pvoviding your consent to these T&C´s. Lorna Jane UK and all entrants acknowledge that all promotions are in no way sponsored, endorsed or administered by or otherwise associated with Facebook, Twitter or Instagram. Lorna Jane UK reserves the right to cancel, amend, terminate or temporarily suspend any promotion in the event of any circumstances outside their control. Your statutory rights are not affected. All promotions are governed by English law and are subject to the exclusive jurisdiction of the English courts. To be read in conjunction with the Lorna Jane UK privacy policy on the Lorna Jane UK website (lornajane.co.uk).

Events

Lorna Jane UK events may be filmed and photographed and by accepting your ticket, the holder consents to being filmed and waives all rights in any subsequent broadcast, publication or other material made available to the public of any part of the Lorna Jane UK event.

Promotions

SWAP SHOP TERMS & CONDITIONS

This document sets out the Terms & Conditions of the Lorna Jane Swap Shop Program provided by Lorna Jane UK. These Terms & Conditions are intended to protect you and Lorna Jane UK; and are applicable to the Promotion Redeemer.

If you do not understand the below Terms & Conditions, or if you have any questions, please call our friendly Lorna Jane Customer Service Team on xxxxxxxx.

ELIGIBILITY

The Lorna Jane Swap Shop Program is available to all customers purchasing within any UK based Lorna Jane Retail Store and requires a Lorna Jane Team Member’s authorisation.

In order to claim credit on a purchase using this program, a minimum of 1 and a maximum of 3 garments must be donated in exchange for a £2.50 credit per garment. The maximum credit provided within a 24 hour period and/or in one transaction is £7.50.

For a garment to be accepted in exchange for a credit, it must be in clean, washed and in wearable condition. Any Lorna Jane Team Member may refuse acceptance of a garment for the Swap Shop Programme if it does not meet these criteria.

Lorna Jane Swap Shop Program accepts:
Sports Bras
Sports Tanks
Sports T-Shirts
Sports Jumpers
Sports Hoodies
Sports Shorts
Sports Pants
Sports Tights

The Lorna Jane Swap Shop Program holds a £50 minimum spend threshold for eligibility.

REDEMPTION

The Lorna Jane Swap Shop Program is available on all full price merchandise with a minimum spend of £100 (excludes sale).

It is a condition of redemption that a customer must provide their full name, address and contact number at the transaction.

RETURNS AND EXCHANGES

Should you wish to exchange or return any products that have been paid for using the Lorna Jane Swap Shop the Lorna Jane UK Returns and Exchanges Policy applies. Should the product be deemed faulty by a Lorna Jane Team Member, the amount originally paid by the customer, non inclusive for the Swap Shop discount, can be deposited on a Credit Note or refunded.

GIFT CARDS

Defaced, mutilated, altered, lost or stolen gift cards will not be replaced, refunded or redeemed. This gift card is redeemable for merchandise in Lorna Jane UK Covent Garden store, 6 Slingsby Place, Covent Garden, London, UK, only. This gift card is not redeemable for cash. Must be redeemed within 12 months of date of purchase, cash will not be given for any unused balance on expiry of this card. Cannot be reloaded and is partially redeemable against purchases. To check your remaining balance, visit the store or telephone the store on 020 3740 4701 quoting the gift card code above on the gift card. Purchases exceeding available balance require difference paid by other method. We reserve the right to change any terms contained in these Terms of Use at any time. See lornajane.co.uk for more information.

10% OFF

10% OFF

YOUR FIRST PURCHASE

Or Continue shopping