These terms and conditions apply to the use of the lornajane.co.uk website. By placing and order with us, you are agreeing to accept these terms and conditions (T&C´s). Please note, these T&C´s are subject to change at any time and without notice, and it is your responsibility to check these T&C´s regularly before ordering products in case there are any changes. If you do not agree with the T&C´s set out below, you should not use or access this website. Your use of our website constitutes your agreement to follow and be bound by these T&C´s.
If you have any queries relating to the T&C´s, please contact the customer care team before placing an order.
lornajane.co.uk is the website of Lorna Jane UK which is the trading name of Live Active Ltd., company number 08234683, 13 Regent Street, London SW1Y 4LR, United Kingdom.
These T&C´s will apply between you and Live Active Ltd. when you buy an item from lornajane.co.uk.
The T&C´s do not affect the rights you may have under any relevant statutory law.
Your contact for purchases made through lornajane.co.uk is with Live Active Ltd. You represent and agree that all goods ordered by you are for your own private and domestic use only and are not for resale.
You must be eighteeen years old or older to use this site. If you are under eighteen, you may only use this site with the agreement of, and under the supervision of, a parent or guardian. If you do not qualitfy, please do not use this site.
You warrant that all details you provide to lornajane.co.uk for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of product(s) ordered.
You agree that email can be used as a means of communication, notification and billing between us. Please be advised that we will never ask for personal details or information via email. If you receive an email asking for your personal information, username or password, or payment information, please do not respond and contact our customer care team immediately email@example.com.
During the registration process, you must choose a username and password. You are responsible for all actions taken under that username and password and must only purchase from lornajane.co.uk under your own username and password. You must make every effort to keep your password safe and should not disclose it to anyone. If you think someone else might know it, you must change it. You may not transfer or sell your username to anyone, nor permit, either directly or indirectly, anyone to use your username or password. If there are any changes to the details supplied by you, it is your repsonsiblity to inform Live Active Ltd. as soon as possible.
You warrant that you will not use a false name or a known invalid credit card to order. Anyone caught deliberately entering an incorrect or fictitious order, or using a known invalid credit card will be prosecuted to the fullest extent of the law. Live Active Ltd. reserves the right to end our agreement with you and to suspend or terminate your access to the site immediately and without notice to you if:
Your responsibilities if you break these T&C´s:
You agree that if you break these T&C´s, or any liabilities are incurred arising out of your use of this website, you will be responsible for the costs and expenses that we or our officers, directors, employees, agents and suppliers incur as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS
HOW: To redeem this offer, add the gift we are offering into your shopping bag and if you have £200 worth of items (before the gift is added), the discount will be applied. You will be charged for the product on offer if your basket did not reach the value of £200.
Should you qualify for a Gift with Purchase upon meeting minimum spend requirements, and you change your mind and your order is returned for a refund or gift voucher, the Gift with Purchase item must also be returned unworn and in original condition, with all tags intact; otherwise the full retail price will be deducted from the refunded amount.
There is no exchange on Gift with Purchase items and/or Promotional Products unless the item(s) are faulty. Gift with Purchase items are subject to availability. Subject to any rights you may have at law, they cannot be exchanged, refunded or substituted for change of mind. Gift with purchases cannot be redeemed for cash and are only available at time of purchase.
When placing and order, you agree that any and all information given is accurate and complete.
All orders are subject to acceptance by us and product availability. All orders will also go through a security check.
For business purposes, each item requested counts as an individual order. Wherever possible, we will attempt to combine mutiple orders in one shipment and on one invoice.
Due to business requirements, however, orders may be shipped over several days in multiple packages.
Merchandise available for sale changes on a frequent basis. We reserve the right to make changes in our merchandise without notice. Availability information for products is listed on each individual product description. Some of our products may be available only in limited quantities, so we cannot gurantee that a product displayed on a previous visit to our website may still be available when you visit again. An item may be out of stock temporarily or permanently, or discontinued from our product line. When an item is no longer available, we take reasonable steps to remove it from the website as soon as we can. If you cannot find an item you saw on a previous visit, please notfiy our customer care team, and we will let you know whether we can find the item for you. If lornajane.co.uk does not have the stock to deliver the goods you have ordered, we will not charge your credit or debit card until the items are back in stock and ready to be shipped.
We take great care to ensure that all information about our products, including prices, set forth on lornajane.co.uk is up-to-date, accurate and reliable. However, there may be occasions when information contained on our site may contain incomplete data, typographical errors, inaccuracies as to merchandise size, price, colour or other matters, or an item that is no longer in stock. We do not warrant that the information accessible via this website is accurate, complete or current. Any errors are unintentional and we apologize if any information on the site is inaccurate. We reserve the right to correct errors and to update product information at any time, including after you have placed your order. We reserve the right to change prices of any product at any time.
No contract for the sale of any product will exist between you and lornajane.co.uk until we accept your order by shipping the product to you. The price of any item is not guaranteed until the item has been shipped to you. When this happens, we will contirm our acceptance of your order by sending you an email. If the price of a product you have ordered should change prior to shipment, you will be notified by email that your order has not been accepted by us and will not ship. You may re-order the item at the adjusted price if you wish.
This confirmation email will be sent to the email address given in your order form and will detail products ordered, payment method, cost and usual delivery times. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect. If your order has not been accepted, you will receive an explanatory email from us detailing the reason why.
lornajane.co.uk accept most major credit/debit cards including: VISA, Mastercard and American Express. We also accept payment via PayPal.
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to auhorise payment to us, we will not be liable for any delay or non-delivery. We will not debit your card until your items are ready for dispatch. Please note for all orders placed with PayPal payment is debited directly at the time of order, before your items are shipped. In the event that the items you have ordered are out of stock, your order will be cancelled and you will be refunded immediately.
The stated delivery period within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.
These terms and conditions shall be governed by and construed in accordance with UK law and exclusive jurisdiction of the English courts in the event of a dispute.
Promoter: Lorna Jane UK is the trading name of Live Active Ltd., company number 08234683. The registered office is: 13 Regent Street, London SW1Y 4LR
If you find that any product you have ordered is unsuitable, don´t worry, we have a flexible returns policy and are happy to help you choose something else.
We are happy to offer free tracked returns on any full price and sale items returned to us in perfect condition, within 28 days of receipt of order, with proof of purchase. Faulty items may be returned at any time. Our free returns couldn‘t be easier:
The parcel can be dropped off at any Post Office and will be tracked from the minute it is scanned in.
If you have any problems with using Royal Mail‘s Online Portal, you can still return the item to our warehouse:
Lorna Jane UK c/o
Torque Group Logistics
Please note, Lorna Jane UK cannot cover the cost of your postage if you do not use the free tracked returns provided. A refund can only be processed once the item has been recieved in the warehouse. Please allow 3 – 5 working days for the money to show in your account.
UNDERWEAR IS NON-REFUNDABLE.
If you would like to exchange an item please follow the returns procedure and place a new order for the item you would like.
We will never ask for personal details via email. If you receive an unsolicitated email asking you for your Lorna Jane log in details, please contact our customer care team immediately.
We try to respond promptly to email messages from customrs and visitors to our site. However, we are under no obligations to respond to such mesages, to maintain such messages in confidence, or to pay for such comments or submissions. Please be advised that all emails, comments, feedback, suggestions, ideas and other information disclosed or submitted to us will become our property. By submitting any email or correspondence to us, you thereby release all proprietary claims and itellectual or other property rights therein.
You agree that we may use and/or disclose information about you, such as demograhpics or your use of this site, in any way without revealing your personal information or identity. By taking part in promotions, contests or sweepstakes offered on the site, or by requesting promotional information or product updates, you agree that we may use your information for marketing and promotional purposes.
You are responsible for your communications and all consequences of their submission to us. Please do not: transmit to us material that is copyrighted by a third party, without that party´s permission; send material that reveals trade secrets without permission of the owner of those trade secrets; send material that infringes on any third party´s intellectual property rights without that party´s permission; send material that is threatening, harassing, defamatory, obscene, hateful, abusive or embarrassing to any other party; send sexually explicit images; send advertisements or solicitations; send chain letters or pyramid schemes; or impersonate another person. If you violate these provisions, or if we think you have violated them, we reserve the right to expel you from the site and prevent your future use of the site.
We do not accept liability (except as set out below) for any errors and/or ommissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. We shall be under no obligation to fulfil an order for a product that was advertised at an incorrect price. In the event that you order an item and the price published on lornajane.co.uk is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your credit card.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall make good any shortage or non-delivery, replace or repaid any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 10 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.
We have taken great care to provide accurate product images for each product for sale on the site. However, the colours we use, as well as the display and colour capabilities of your particulary computer monitor, will affect the colours you actually see on the screen. We are not responisble for the limitations of your monitor and cannot guarantee that your monitor´s display of any colour, texture or detail of merchandise will be accurate. If you are not satisfied with your purchase for any reason, you may simply return the product following the provisions set out in these T&C´s.
The products sold on lornajane.co.uk are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from lornajane.co.uk.
We have taken great care to prevent internet fraud and to ensure that any data collected from you is stored securely and safely. However, we cannot be held liable in the unlikely event of a breach in our secure computer servers.
We shall have no liablity to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of war, flood, fire labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or other harmful material or represents the full functionality, accuracy, or reliability of the website. We will not be responsible or liable to you for any loss of contect or material uploaded or transmitted through the website. If your use of the website or the site´s material results in any costs or expenses, including without limitation, the need for services or replacements of equipment or data, we shall not be liable for those costs or expenses.
This website and its material are provided on an “as is“ basis without warranties of any kind. To the fullest extent provided by law, we disclaim warranties, whether express or implied, including those of merchantability, non-infringement of third parties´ rights, and of fitness for particular purpose. We make no warranties about he accuracy, reliability, completeness or timeliness of the site´s material, services, software, test, graphics and links. This does not affect your statutory rights as a consumer, nor does it affect your right to cancel an order or return or exchange a product as provided herein.
We will not be laible, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the T&C´s for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
Any loss of goodwill or reputation; or
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter undr the T&C´s.
This site is expressly owned and operated by Live Active Ltd. Unless otherwise noted, the design and content featured on this website, including illustrations, clothing and other produt details, icons, navigational buttons, images, artwork, graphics, photography, text, audio and video clips or content, software and the like, are owned by Live Active Ltd. This website, as a whole, is protected by copyright, trademark, trade dress, intellectual property and other applicable laws. All worldwide rights are reserved.
We are not responsible for material displayed on third party websites or any other written material. The only prices that apply for Lorna Jane UK prdoucts are those stated on the Lorna Jane material. We cannot vouch for the reliability of prices stated on shopping directories or through any other third party. This website may contain links to sites ownedy and operated by third parties. These links are provided as a convenience to you and are not an endorsement by us of the products or materials on those sites. We are not responsible for the content of those sites and make no representation regarding the truth, quality or acuracy of same. Visiting the linked sites is at your own risk.
These T&C´s are effecive unless and until terminated by either party. If, in our sole discretion, we determine that you have failed to abide by any of these T&C´s, we may terminate your access to our website, upon which termination, you must destroy all materials downloaded or obtained from the site and copies of those materials, whether made under the terms of these T&C´s or otherwise.
No waiver by us of any of these T&C´s on any single or multiple occasion(s) shall be construed as a waiver of any preceding or subsequent breach of any of the T&C´s.
Each provision of the T&C´s shall be constured in accordance with the laws of England and by using this website you irrevocably submit to the exclusive jurisdiction of the courts of England.
These T&C´s shall be governed by and construed in accordance with the laws of England and by using this website you irrevocably submit to the exlusive jurisdiction of the courts of England.
All Lorna Jane clothing is exclusively designed in Queensland, Australia. Our clothing as been made to the highest standards in factories in China. The factories used are visited frequently to ensure that they are high quality, safe places and that they adhere to high ethical standards.
Lorna Jane UK events may be filmed and photographed and by accepting your ticket, the holder consents to being filmed and waives all rights in any subsequent broadcast, publication or other material made available to the public of any part of the Lorna Jane UK event.
This document sets out the Terms & Conditions of the Lorna Jane Swap Shop Program provided by Lorna Jane UK. These Terms & Conditions are intended to protect you and Lorna Jane UK; and are applicable to the Promotion Redeemer.
If you do not understand the below Terms & Conditions, or if you have any questions, please call our friendly Lorna Jane Customer Service Team on xxxxxxxx.
The Lorna Jane Swap Shop Program is available to all customers purchasing within any UK based Lorna Jane Retail Store and requires a Lorna Jane Team Member’s authorisation.
In order to claim credit on a purchase using this program, a minimum of 1 and a maximum of 3 garments must be donated in exchange for a £2.50 credit per garment. The maximum credit provided within a 24 hour period and/or in one transaction is £7.50.
For a garment to be accepted in exchange for a credit, it must be in clean, washed and in wearable condition. Any Lorna Jane Team Member may refuse acceptance of a garment for the Swap Shop Programme if it does not meet these criteria.
Lorna Jane Swap Shop Program accepts:
The Lorna Jane Swap Shop Program holds a £50 minimum spend threshold for eligibility.
The Lorna Jane Swap Shop Program is available on all full price merchandise with a minimum spend of £100 (excludes sale).
It is a condition of redemption that a customer must provide their full name, address and contact number at the transaction.
Should you wish to exchange or return any products that have been paid for using the Lorna Jane Swap Shop the Lorna Jane UK Returns and Exchanges Policy applies. Should the product be deemed faulty by a Lorna Jane Team Member, the amount originally paid by the customer, non inclusive for the Swap Shop discount, can be deposited on a Credit Note or refunded.