TERMS AND CONDITIONS

This page sets out the Terms and Conditions of Lorna Jane Promotions provided by Lorna Jane Pty Ltd. These Terms and Conditions are intended to protect you and Lorna Jane Pty Ltd and are applicable to you as the Customer. If you do not understand the below Terms & Conditions, or if you have any questions, please contact Customer Care on customercare@lornajane.co.uk.
 

PROMOTIONAL OFFERS

All promotional offers offered via SMS, email, post or by a Lorna Jane Team Member, as authorised by Lorna Jane Pty Ltd, are subject to the below conditions. Proof of receipt of promotion must be provided to a Lorna Jane Team Member in store within the validity dates. Any and/or all codes required for redemption when shopping online at www.lornajane.co.uk must be entered at the cart stage online prior to proceeding to payment. If you fail to provide proof of promotion in a Lorna Jane retail store or to enter your promotion code prior to checkout at www.lornajane.de the difference cannot be refunded or credited after the transaction has been finalised. Promotional discount offerings are not to be used in conjunction with any other offer. Only one promotion can be applied per purchase.
 

£5/5€ Secret Sock With Any Purchase

Condition apply. Valid in one transaction online at lornajane.co.uk from 09/04/2021 to 19/04/2021 while stock lasts. Promotion valid on product code LA322 only. Discount applied at cart. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing Sale, Outlet or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

£40/40€ Lotus Legging Flash Offer

Condition apply. Valid in one transaction online at lornajane.co.uk from 06/04/2021 to 30/04/2021 only or while stock lasts. Promotion valid on products at lornajane.co.uk/collection/flash-promotion only. Discount applied at cart. The offer cannot be added after the order has been placed and the confirmation email has been sent. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing Sale, Warehouse Sale or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

30% Off Selected Styles

Conditions apply. Valid in one transaction online at lornajane.co.uk from 5PM 28/03/2021 to 19/04/2021 or while stock lasts. Promotion valid on products at lornajane.co.uk/offers/flash-sale only. Discount applied at cart. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing Sale, Outlet or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

£90/90€ Mix & Match Set Flash Offer

Condition apply. Valid in one transaction online at lornajane.co.uk from 23/03/2021 to 29/03/2021 while stock lasts. Promotion valid on products at lornajane.co.uk/offers/promotion only. Discount applied at cart. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing Sale, Outlet or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

Up To 40% Off Selected Styles

Condition apply. Valid in one transaction online at lornajane.co.uk from 17/03/2021 to 22/03/2021 while stock lasts. Promotion valid on products at lornajane.com/offers/flash-sale only. Discount applied at cart. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing Sale, Outlet or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

20% Off Full Price Product

Conditions apply. Valid in one transaction online at lornajane.co.uk from 4AM 11/03/2021 to 14/03/2021 or while stock lasts. Promotion valid on Full Price Product only. Discount applied at cart. The offer cannot be added after the order has been placed and the confirmation email has been sent. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing Sale, Warehouse Sale or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

£40/40€ Perfect Sports Bra Flash Offer

Condition apply. Valid in one transaction online at lornajane.co.uk from 09/03/2021 to 05/04/2021 only or while stock lasts. Promotion valid on product 012117 only. Discount applied at cart. The offer cannot be added after the order has been placed and the confirmation email has been sent. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing Sale, Warehouse Sale or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

£35/35€ Lotus Legging Flash Offer

Condition apply. Valid in one transaction online at lornajane.co.uk from 4PM 08/01/2021 to 05/04/2021 only or while stock lasts. Promotion valid on products at lornajane.co.uk/collection/flash-promotion only. Discount applied at cart. The offer cannot be added after the order has been placed and the confirmation email has been sent. Offer not in conjunction with any other offer or Active Elite account. Not valid when purchasing Sale, Warehouse Sale or gift cards. No substitutions. Lorna Jane has the right to extend offer periods, without notice.
 

Partnership, Corporate and Affiliate Promotions

Please refer to company website for all terms and conditions.
 

Personalised Offers

For full terms and conditions, please click here.
 

SALE

Available on selected items only, during the promotional period as specified, while stocks last. Sale items may be available in full price Lorna Jane Retail stores, pop shops and online at lornajane.co.uk. No further discounts apply unless specified otherwise. All minimum spend offers are available on full price merchandise only. Not in conjunction with any other offer. Sale prices are as marked. Lorna Jane has the right to extend offer periods, without notice. Styles and colours may vary between store and online. Sale items are considered to be promotion items and are available for refund, exchange or gift card if returned within the 14 day policy.
 

ONLINE AND MISCELLANEOUS PROMOTION

 

ACTIVE ELITE

To receive an Active Elite discount, the customer must be a fitness industry professional affiliated to our Lorna Jane Active Elite Program. The program discount is redeemable in DE Lorna Jane retail stores or online at www.lornajane.de and not in conjunction with any other offer. To redeem in-store provide your email or phone number to a Lorna Jane Team Member for verification. To redeem online log in using your supplied email address and the discount will automatically apply at the checkout. Please note if you want to purchase an alternative Lorna Jane promotional offer please checkout using our online guest customer profile. Lorna Jane reserves the right to ask for further identification and can refuse service of this offer should fraudulent redemption be suspected. This promotion is only available on full price merchandise and for personal use. The Active Elite membership is valid for 12 months on sign up. The member must maintain a minimum of 3 purchases during the calendar year. On expiry the member can re-apply. For members added prior to August 2018, you must update details to reactivate a new membership discount. For the full policy please read here
 

ACTIVE WAREHOUSE SALES - EXTERNAL LOCATIONS

Warehouse sale prices are available at selected event locations on the date specified on marketing collateral only.
 

Conditions of Entry

1. No passouts. If you choose to exit the sale you will be required to line up again before entering. 2. Maximum of 20 items per person. 3. No holds or hoarding items for excessive periods of time. 4. Anyone displaying inappropriate behaviour will be asked to exit the sale. (e.g. arguments, aggressive behaviour) 5. Bag check: as a condition of entry, you will be requested to present any bags, parcels, containers, etc before entering. Conditions of Sale 1. No credits, exchanges or returns are available on Lorna Jane warehouse ‘final sale’ product for change of mind unless an item is deemed to contain a fault. 2. Products identified as faulty, defective or marked in any way– depending whether the issue is major or minor – will be provided a refund, exchange or credit for any goods returned within a reasonable timeframe from sale upon proof of purchase. 3. Please choose carefully as items are sold in ‘as is’ condition and some items may contain imperfections and defects. Faulty, defective or marked product which has been identified for your attention by a written notice displayed with the product (including samples and seconds), the respective fault/defect/mark will not be considered when determining whether or not the product is faulty. 4. Lorna Jane reserves the right to determine whether a product is deemed to be faulty, defect or marked and will conduct a production and quality check. 5. Prices are not negotiable based on the condition of an item. 6. Fitting rooms are available to ensure you can choose the correct size. 7. Please refer to the prices on pink signs displayed in each area. 8. New arrival full price stock may get misplaced during the event into the sale stock area. Please note this will not be included in the advertised warehouse sale prices. We do not take liability for misplacement. 9. Gift cards are NOT accepted. 10. Eftpos and cash payment methods available. No amex or diners. 11. No sale is eligible for active living rewards points.